Telstra is transforming from a 20th century Telco into a 21st century media communications company. Our end game is to win in the market and deliver a superior customer experience. Our progress thus far is the product of our people's commitment, passion, dedication, expertise, skill and knowledge.
 
This role will see you operating within an onsite Messaging Operations team that ensures the security, health and availability of the Managed Exchange 2007 Environment.  You will be role is responsible for supporting the exchange environment in both a level 2 and level 3 capacities.  This includes performing work from the problem management system (Remedy), change management, capacity management, problem management, incident management and Provisioning system (EmpowerID). 
 
The role requires analysis and resolution of customer and platform requests and incidents and their impact upon shared platforms and products.  Extensive troubleshooting will be undertaken, as well as high level proactive problem management designed to eliminate problems before they impact the customer.
 
You will also be required to participate in an on call roster, knowledge transfers and mentoring to team members.
 
In this varied role you will also;

• Manage & maintain the platforms and/or applications service for maximum availability & performance using the appropriate processes (ITIL or equivalent) as a basis for maintaining a stable and carefully managed environment.
• Work within change management, configuration management, incident & problem management processes
• Monitor & report on service performance & resource utilisation, and make recommendations on system tuning or upgrades.
• Apply agreed system changes as required to maintain system reliability, performance and security.
• Build new systems to existing design guidelines as required.
• Proactively analyse service and system performance with a view to identifying possible faults before they impact service levels.
• Perform such testing as is required to ensure that new releases will be implemented smoothly and will not risk system efficiency or availability.
• Resolve faults to the system as required. Maintain ownership of Problems under the Problem Mgt Process and ensure that all issues are pursued to resolution.
• Ensure the contracted Service Levels are maintained
• Develop and maintain both technical and process procedures for the group
• Mentor staff on new procedures
• Assist customers, partners and other 3rd party vendors with troubleshooting incidents.

To secure this role you will have a strong track record in Exchange 2007 Administrations and troubleshooting expertise.
 
Experience the following technologies will be fully utilised and therefore highly prized; 

• Working Knowledge of Microsoft Office SharePoint Services
• Working Knowledge of Microsoft Office Communication Server
• Working Knowledge of Microsoft System Centre Operations Manager Suite
• Working Knowledge of IronPort Security Devices
• Working knowledge of BlackBerry Servers and Blackberry Devices
• Working knowledge of Fax/SMS Technology
• Knowledge of EmpowerID software package

Your ITIL knowledge/experience will be advantageous also.
 
When you think about Telstra, it's the people who make it a success so if you can see yourself excelling in this role hit the Apply Now button now!
Telstra, imagine the possibilities.