Visy began manufacturing corrugated cardboard boxes in Melbourne, Australia, in 1948 and has grown to become one of the world's leading privately owned packaging, paper and recycling companies. Visy's past, present and future are linked by a commitment to growth, through meeting our customers' needs and the wise use and re-use of scarce resources.

Visy Fibre located in O'Connor is seeking an experienced Customer Service Officer to join their dynamic and energetic team. This role is diverse in essence requiring services incorporating aspects of customer service and client coordination. This is an opportunity to join a dynamic and growing organisation in a diverse and challenging role.

The key responsibilities of the role include:

• Complete processing and management of customer orders


• Respond promptly and courteously to telephone enquiries


• Liaise with multiple departments to expedite customer orders


• Ensure documented procedures are followed


• Minimise store stocks through careful inventory management


• Maintain a safe working environment


• Assist to improve environmental awareness and focus


• Support customer service team members


• Provide reporting as required


• Aim to contribute to 95% DIFOT

The key competencies required for this role are:

• Customer service


• Engaging with others


• Attention to detail


• Team player


• Ability to multi-task


• Time management and organisational skills


• Competent in Microsoft Office products

Experience:

• Experience working in high volume Customer support environment

Visy Fibre place a strong emphasis on relationships, communication, pro-activeness and the ability to prioritise customer and internal requirements. To be successful in this role you will need to display a strong customer focus, a passion and energy for our business, a sense of urgency, respect for others and a strong quality mindset.

To express your interest please submit your application via the link below.