Telstra is transforming from a 20th century Telco into a 21st century media communications company. Our end game is to win in the market and deliver a superior customer experience. Our progress thus far is the product of our people's commitment, passion, dedication, expertise, skill and knowledge.
 
The primary purpose of the IN Senior Technology Specialist role as part of the IN Services & Technology team (the Technology team responsible for design and construction of Telstra's IN technologies), is leading & contributing to analysis, design, implementation and support of Intelligent Networks/Systems and application server technologies.
 
This includes IN dependant technologies such as Oracle databases (SQL), SUN Solaris platforms, Windows Server technology, Traditional TDM switching technology, Network signalling (INAP, ISUP, SIP) and IP networking (Cisco) deployed across Telstra's various IN systems (Infocall, Inbound One3/1300/1800, Prepaid, Calling card, etc). 
 
The role is also expected to take on the role of 'Technical Lead' for selected projects ensuring effective delivery of technology solutions & should also be capable of growing into a SME with knowledge of the IMS architecture and integration of legacy IN applications with next generation IMS based application layer.  .
 
Key Accountabilities: 

• You will be able to provide specialist advice relating to the IN technology space and related products/capabilities, showing an in-depth understanding of Platform & Network architectures and an understanding of signalling methods, protocols and capabilities.
• Assess business/project requirements and clearly define solutions that are consistent and within the design standards and technical capability of Telstra's IN Services & Technologies.  This will involve working closely with business/customer representatives, vendors & sundry engineering team members.
• Provide technical consultation to Telstra - Products & Marketing groups on Telstra's IN Solutions. This may take the form of bids, functional specifications or tender/capability responses.
• Be accountable for the timely and efficient design and technical delivery of IN components/solutions working within a professional project team including at times both internal and external technology suppliers.
• Work with 3rd party vendors and internal suppliers of IN technology, as well as IN integrated technologies such as CTI, IVR, Speech and Voice solutions.
• Maintain awareness of business processes and standards and where appropriate make recommendations against these in order to obtain and promote group efficiencies in delivery.
• Identify and develop potential technical changes or improvements of Telstra's IN Solutions that will improve the overall quality of the solutions Telstra offers to the internal business and external market.
• You will be able to augment your technical knowledge to assume an IMS SME role with knowledge of the IMS architecture and integration of legacy IN applications with next generation IMS based application layer. 
• Attend and participate in group activities or forums providing quality feedback and assessment of works you are undertaking.
• Identify, analyse and resolve (or contribute to resolution of) potential or assigned level 3 faults - ensuring adequate feedback is provided to internal support groups via fault management systems and contact channels.
• Contribute to lifecycle management of Telstra's Intelligent Network technologies, leveraging where possible Telstra's established licensing and support models.
• Identify and develop potential technical changes or improvements of Telstra's contact centre solutions that will improve the overall quality of the solutions Telstra offers both internally and externally into the market.

If you feel you are interested in this opportunity please select the application button below to be re-directed to the Telstra Career’s page where a detailed role summary is available.

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